Post-secondaries Need a Powerful Facilities Management Function

Executive FM Consulting supports already busy post-secondary leaders in streamlining FM operations with clear solutions to organizational challenges, improved structures and processes, and actionable insights that help drive sustainable change.

We have a unique specialization in the organizational effectiveness of the facilities management function in the post-secondary sector. We help our clients deliver results and provide the peace of mind that comes with knowing they are taking a positive step in optimizing the facilities management portfolio. After assessing the current state of operations we work alongside our clients and help:

improve organizational structures and job design
design processes to be more efficient and effective
improve service delivery
enhance internal communication
help the FM tell its story to the Campus Community
increase stakeholder satisfaction (and FM has more stakeholders than anyone else)
manage costs and budgets
increase strategic alignment
solve problems and take control of opportunities
support periods of transitions

We Help Senior Post-secondary Leaders Create Positive Change

We work with Associate Vice Presidents or Directors of Facilities Management and Vice Presidents of Finance, Administration, or Corporate Services. The starting point is always a discussion that leads to a proposal. Work begins with an objective and unbiased assessment of current operations and proceeds to work alongside our clients on the opportunities with the greatest impact.

Engagement are structured to be flexible, scalable, minimally intrusive, at a fixed cost, and with a 100% satisfaction guarantee.

We're FM Specialists with Deep Post-secondary Experience

Our principal brings 17 years of chief facilities officer experience including nine as an Associate Vice President of Facilities Management in the post secondary sector. Along with an MBA from the University of Saskatchewan, he holds three professional certifications in facilities management (CFM, CEFP, FRICS) and one in management consulting (CMC). He has honed his executive leadership and strategy skills at Cornell, the London School of Economics, INSEAD, and HEC Paris.

In 2000, he qualified as a Certified Management Consultant with a tie for the second-highest score in Canada. In 2023 he was made a Fellow by the Royal Institution of Chartered Surveyors and recognized as a Chartered Facilities Management Professional (Surveyor).

Performance Consulting in Post-secondary Facilities Management

There is a problem in facilities management in the post-secondary sector that started a long time ago and has trapped the function inside a vicious and self-perpetuating circle. That problem was triggered when costs and complaints became the two metrics by which the FM function was evaluated. FM won’t thrive if you manage it by focusing on only costs and complaints. This approach creates a vicious cycle of cost-cutting that reduces service quality, leading to more complaints, costly short-term fixes, increased complexity, and another round of cost-cutting. Breaking this cycle requires shifting FM’s role to a value-added, strategically aligned function where high costs and stakeholder complaints are symptoms. Fix the root cause and fix FM.

Is your current service delivery model truly performing at its best? Could it be streamlined or optimized to meet growing demands?
Are you confident about how your facilities management operation is structured? Or do you sense there's room for improvement?
Are stakeholder expectations consistently met, or are you hearing more complaints than compliments? What if you could exceed their expectations?
Do you feel your FM strategy fully aligns with your institution's long-term goals? How much more could you achieve with better alignment?
Is facilities management data driving decisions, or do you make choices based on assumptions? Imagine the clarity an unbiased, data-driven assessment could provide.
Are you confident your FM processes minimize risks, or do you worry about unexpected issues derailing your efforts? It's better to address risks before they become costly problems.
Do specific problems keep resurfacing despite your team's best efforts? It might be time to uncover and address the root cause.
Are your sustainability initiatives fully integrated into your facilities management practices? Could you be missing opportunities to advance both sustainability and efficiency?

It All Begins With A Conversation

Please reach out if you'd like to learn more and explore the possibility of our working together. IMPACT serves as our guiding philosophy and ARC outlines how we organize our collaborations with clients to establish a reliable process that aligns with their schedules and budgets. We operate on a fixed cost basis to provide clients with budget certainty and everything we do is covered by a 100% satisfaction guarantee.

If you're interested we'll discuss your situation and objectives and then work with you to develop a formal proposal for your consideration. It can begin with a small low-risk pilot and stop there or expand to a larger engagement. We can agree on a larger scale project at the outset. Whatever your situation, we can probably adjust to accommodate it.

There is no pressure and no 'hard sell' approach. Our conversations are simply one professional speaking with another professional about the best way to make needed change happen.

Ask Yourself

Are you confident about how the FM function is structured?
Are you frustrated in trying to drive the change you know is needed?
Are daily pressures holding you back from future-focused improvements?
Do you need a second opinion?
Is there simply more work than there are people to perform it?

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